Frequently Asked Questions
- What is an escape room?
An escape room is a game played by a team of people. You are challenged to enter a room with a time limit to find puzzles, solve clues and see if you have what it takes to escape. Every room you play is different; some are more difficult than others depending on what type of game you would like play. This is a group challenge, meaning you have to work together to find a way out of the room if you are going to escape in time.
- Is an escape room good for team building?
Absolutely! Escape rooms are the perfect way to work on team building because you are forced to work together and learn what each person’s strengths and skills are to succeed. It is an experience from beginning to end and even if you don’t make it out you will have connection from having played the game together that will form relationships between strangers.
- Can just our group play?
Yes, you can have the escape room all to yourself however we do ask that you purchase all available slots, or book a Private Room to do this. Booking is online so we cannot promise you will have the room to yourself if there are still slots available for others to book.
- How many people can play at a time?
Currently we have numerous rooms that range allow for groups of many different sizes! We are building a large group now right now that will accommodate a group of up to 30. This is scheduled to open Summer 2017 and will be perfect for large groups and corporate events. We also have banquet room seating for any large group as well to host any size group and competitions for the team with the best time.
- How old do you have to be to play?
Our rooms are typically designed for 14 and up but can be fun for any age. We do ask that anyone under the age of 14 be accompanied by an adult. All guests under 18 must have an Escape Waiver signed by a parent in order to play. We also recommend calling ahead to learn a little more about the different rooms available if you have a child under the age of 14 because some of our rooms have a spooky theme to them and we want to make sure it will be the right room and experience for you.
- Can I play a room again if I don't escape?
Sure! If you want to play a room again you are more than welcome to return. We will even give you a discount for second time in a room. We do ask that if you come back with a different group or a new person in your group that you don’t ruin the experience for them and let them try to solve the clues themselves.
- Do you do refunds?
We do not do refunds but you can reschedule for anytime with at least a 24-hour notice.
- When should I arrive?
Everyone should arrive at least 15 minutes prior to your scheduled time. Your game starts promptly at the time you have booked for and you need time to use the restroom, lock up your belongings, and sign an Escape Waiver.